Frequently Asked Questions
Everything you need to know about your gear and orders.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for performance gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that items showing signs of outdoor wear or trail use cannot be returned.
Are Salomon products covered by a warranty?
Yes, we provide a limited warranty on footwear, apparel, and equipment against manufacturing defects. Footwear typically carries a 2-year warranty, while winter sports equipment may vary.
How do I find the right size for running shoes?
We recommend consulting our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for trail running shoes to allow for foot expansion during long runs.
What shipping methods are available?
We offer Standard and Express shipping options. Delivery times vary by region, but Standard shipping typically takes 3-5 business days, while Express takes 1-2 business days.
How should I clean my GORE-TEX® products?
To maintain waterproofing, machine wash on a warm permanent press cycle with a small amount of liquid detergent. Rinse twice and tumble dry on a warm, gentle cycle to reactivate the water-repellent treatment.